Service

Assistance to patients

Kevat Patient Navigators aims at providing guidance and support to patients from registration till the completion of the treatment by providing information about the different services, hospital processes and various locations of departments.

• Navigators assess patients for socio-demographic and financial support to identify potential needs and assistance that may be needed, including mitigating language barriers, accommodation and financial support. Navigators then liaise and network with stakeholders at various levels to address the identified needs.
• Informing patients about the available Govt. schemes for financial aid and details for availing them.

Patient Education

• Navigators play an active role in educating patients through group counselling sessions before the tumour board meeting about the type of treatment planned (Surgery, Chemotherapy, Radiation Therapy), duration, some common side effects of the treatment and its management.
• Patients are educated and informed of the importance of holistic care during their treatment and importance timely treatment. Along with patients, their families are also informed about the importance of healthy lifestyle, good hygiene and family support for their mental and spiritual wellbeing.

Counselling service

• The Navigators are trained and work to provide tailored/ customised treatment counselling to patient and family as well as provide psycho-social support to patients and their families.
• Navigators help in preparing patients for undergoing clinical procedures by providing the information on the planned procedure, expected duration, and it’s importance; at the same time addressing and avoiding any anticipated anxiety that may arise.
• Navigators also play vital role as a mediator between the Clinician and the patient especially when there is a language barrier- the Patient navigators are multi-lingual and also have resources for arranging translators telephonically or in person.

Inter Institutional and Intra institutional coordination/referral

With the presence of Kevat Patient Navigators across various TMC unit s, posted in multiple hospital areas, Navigators are able to network and coordinate efficiently for timely access to care for patients. Navigators also connect with different stakeholders within the hospital premises and other hospitals for extending assistance in procuring reports/ samples. Patient Navigators also coordinate across TMC Centres for referral and cross-referral for treatment, reports or any communication required.

Patient advocacy

Empowering and supporting the patient’s rights, assisting in documentation and resolving any complaints reported by the patient or their caregivers.

Additional support services for Breast Prosthesis, wig and arrangements of blood donors (As per availability)

• Patients, especially women with breast cancer, are supported to avail Prosthesis and Wigs. This is facilitated in coordination with Indian Cancer Society and with several supporting NGOs of TMC.
• Patient Navigators coordinate with various NGOs, Unions and voluntary groups/Individuals for arrangements of blood components as per specific requirement of the patient. Arrangement of a voluntary blood donor is made as per genuineness and urgency post evaluation by a navigator.

Telephonic Assistance -

A dedicated telephone service is available for patient’s queries and information.

Patients can connect with any navigator during working hours from Mon- Fri (9:00 am to 5:00 pm) and Sat (9:00 am to 2:00pm) on the Telephone no. 7099031553.